Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party designated by you, other than the carrier, received the goods.

📩 Withdrawal Form

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement.

Please send your statement to:

To meet the withdrawal deadline, you simply need to send your notice before the 14-day period expires.

🔁 Consequences of withdrawal

If you cancel this contract, we will refund all payments received from you—excluding the cost of returning the goods— without undue delay and no later than 7 days after we have received the returned goods.

We will use the same payment method you used for the original transaction, unless we expressly agree otherwise.

🚚 Return shipping costs

If the delivered merchandise is free of defects, you will be responsible for the direct costs of returning it. If you receive incorrect or damaged items, we will cover the return shipping costs.

❗ Exclusion of the right of withdrawal

The right of withdrawal does not apply to goods that have been custom-made for you or that are clearly tailored to your personal needs.